Privacy Policy

Trenkwalder Learning GmbH takes informational security and protecting your personal data very seriously. That is why we guarantee the security and protection of all your personal information and strict compliance with all provisions of the German Federal Data Protection Act (BDSG) and the Teleservice Data Protection Act (TDDSG).

The following will provide you with an overview of the instances in and purposes for which your information is collected while visiting our website.

Trenkwalder Learning GmbH is the operator of the website “” on which users can learn languages using a simple and innovative method. The users can also subscribe to a newsletter published by Trenkwalder Learning GmbH to stay up to date on new content and products.

Trenkwalder Learning GmbH puts a strong emphasis on handling the personal data (that is any information on personal or material circumstances) of the platform’s users (“users”) carefully and responsibly. Some of the information processed, e.g. while using the platform or subscribing to the newsletter, will be personal data. For the platform’s purposes, Trenkwalder Learning GmbH operates the technical infrastructure and also collects, processes and uses personal user information.

In this Privacy Policy, provides the users with further information. It applies to all services offered via the platform (“services”). If you have any questions or suggestions regarding this Privacy Policy, please contact us via the Trenkwalder Learning Service Team. Alternatively, you can reach us by mail at the following address: Trenkwalder Learning GmbH, Fernroder Straße 9, 30161 Hannover.

Mode, Extent and Purpose of Collecting and Using Personal Data

Basically, you can use our website without any personal data being collected. If you register for one of our products, we need your personal data, though. Initially, we only use personal data you actively provide, which is in particular information provided during the registration process necessary to perform the contract. This includes particularly your first and last name, your address, your email address and information required for billing.

We use the data that you have provided for the purpose of fulfilling and processing your order.

In addition, will store information which results from written communication or communication over the phone, including in particular names and contact information submitted and the date and purpose of the contact. We will process personal data submitted by you at our website solely for the purpose of that particular instance of collecting data.

Personal data which has been collected at our website will be transmitted to third parties only if and to the extent necessary and required for fulfilling the respective purpose. You can choose which cookies you wish to accept.

Notwithstanding this, a transmission to state institutions and authorities entitled to receive such information will only be carried out within the scope of the relevant laws or if we are obliged to transmit such data due to a judicial ruling.
Your personal data will be erased as soon as they are no longer required for the fulfilment of the purpose of their storage but no later than upon complete contract implementation and after the expiry of the fiscal and commercial regulations.

Security of Your Personal Data

Trenkwalder Learning GmbH protects your personal data from unauthorised access, use or disclosure. If security-relevant personal information such as account information is transmitted, it will be protected by “Secure Socket Layer (SSL)” encryption. Furthermore, Trenkwalder Learning GmbH stores your personal data within a controlled, secure server environment protected from unauthorised access or disclosure.

Usage Data

We collect usage data solely for statistical purposes to be able to improve our website and make it even more attractive. Usage data includes e.g. date and time of your access or the previous website from which you have accessed our website. The collection of usage data takes place in anonymised from; if necessary, user profiles using pseudonyms are generated unless you object to the collection and storage of usage data for creating user profiles. The collection and storage of usage data is always carried out in anonymised or pseudomised form and allows no conclusions about you as a natural person.

Payment Processing

At no time has access to credit card information. Payment by credit card is made via our payment provider PAYONE. Credit card information provided on is received by PAYONE directly and in encrypted form. PAYONE is PCI DSS certified and thus meets the strictest requirements for secure credit card data handling and storage.
When paying by direct debit, payment is processed by the payment service provider PAYONE. No payment information will be stored on the servers of

Your Rights

In accordance with the Federal Data Protection Act, you have the right to be provided with information free of charge relating to your stored data and, where applicable, a right to have those data corrected, blocked or erased.

Withdrawal of Consent

For all data processing conducted by Trenkwalder Learning GmbH with your consent, you have the right to withdraw your consent at any time. The legality of any data processing that has taken place prior to the withdrawal of consent shall remain unaffected.

Right to Rectification and Deletion

Should Trenkwalder Learning GmbH process incorrect or incomplete data, then you have the right to demand rectification or completion of your data. Furthermore, you have the right to demand deletion of unlawfully processed data.

Right to Restriction of Data Processing

If it is not clear whether the processed data applying to you are incorrect or incomplete or have been unlawfully processed, then you have the right to demand restriction of the processing of your data until the issue has been resolved.

Right to Object

You have the right to object to the processing of your data even if the data applying to you are correct and complete and even if Trenkwalder Learning GmbH is processing them lawfully. However, you can only do so upon providing specific justification.

Right to Data Transferability

You have the right to receive the data which apply to you and which Trenkwalder Learning GmbH has received from you in a machine-readable format determined by Trenkwalder Learning GmbH, or you can task Trenkwalder Learning GmbH with directly transferring the data to a third party specified by you, provided, however, that you make these data available, that Trenkwalder Learning GmbH provides the recipient with the technical means to do so, and that the transfer of the data will not be hampered or aggravated because it represents an unreasonable burden, and that no other confidentiality requirements or considerations on the part of Trenkwalder Learning GmbH or any third party bar such transfer.

Right to Remedy

You have the right to submit a remedy to the data protection authorities if you think that the processing of your personal data constitutes an infringement of GDPR provisions.

Right to Information

You have the right to obtain information about origin, categories, storage duration, recipient and purpose of any personal data processed by Trenkwalder Learning as well as about the way the data is being processed.

If you have any questions regarding the collection and use of your personal data by Trenkwalder Learning GmbH, we will provide you with immediate information about your stored data at any time and free of charge. Furthermore, if you wish to correct, lock or delete your data or if you have any complaints, information requests or general questions regarding data protection, you can contact us via email (service(at), phone (+49 511 390600) or at Trenkwalder Learning GmbH, Fernroder Straße 9, 30161 Hannover, Germany.

Marketing and Advertising Purposes

We will only use your personal data provided on our website for marketing or advertising purposes on condition that you have given your permission for doing so or to the extent permissible by law.
Beyond that, you can object to the use of your personal data for marketing or advertising purposes at any time by sending an informal notification to Trenkwalder Learning GmbH, Fernroder Staße 9, 30161 Hannover or via the Trenkwalder Learning Service Team.

Email Advertising

In case you have subscribed to the newsletter, your email address will be used for separate advertising purposes for these product areas until you unsubscribe from the newsletter. Unsubscribing is possible at any time without incurring any costs other than the transmission costs at standard rates.


To make visiting our website more attractive and to enable the use of certain functionalities, we use so-called cookies on several pages. These are small text files which are stored on your device. Some of the cookies used by our website will be erased automatically after your visit ends, i.e. when you close your browser (session cookies). Other cookies remain on your device and enable us, or our partner companies, to recognize your browser when you return (persistent cookies). You can adjust your browser in such a way that you will be informed about the storing of cookies, so you can either decide on a case-by-case basis to accept or reject a specific cookie or reject acceptance of cookies in general. If cookies are not accepted, functionality of our website may be restricted.

Google Analytics

Google Analytics with the “anonymize IP” extension
This website uses Google Analytics for web analysis. This is a service by Google Inc. (“Google”). Google Analytics uses cookies. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored on a Google server in the US. Google adheres to the “US Safe Harbor” Privacy Policy and is registered in the US Department of Commerce “Safe Harbor” programme. Google uses this information to analyse your use of the website, to compile reports on website activities for us and to provide additional services relating to website and internet use. Google may also transfer this information to third parties if required to do so by law or when third parties process this data on behalf of Google. Under no circumstances will Google link your IP address with other data stored by Google. You can avoid the installation of cookies by adjusting your browser software; however, we would like to point out that in this case it is possible that you will not be able to use all the services on this website.
If you do not want us to transmit information about your visit to our website to Google Analytics, you can install a “deactivation add-on” for your browser. In addition, we have chosen settings that cause Google Analytics to delete the final part of our visitors’ IP addresses. That way, we do not acquire personally identifiable data.

Information about Learning Progress (Training Information)

While using the online platform, information about you is stored which is collected and stored in the course of the language learning trainings to enable you to make optimal use of the product. This information includes data relating to the respective user behaviour as well as the number of trainings completed and the respective level of progress. Furthermore, the trainings marked as favourites and the evaluation of correct and incorrect exercises are identified. This information is supposed to provide you as the user with an orientation regarding your learning progress to improve further studying and allow for a customised learning experience.


This website incorporates videos from YouTube. Google Ireland Limited (“Google“), Gordon House, Barrow Street, Dublin 4, Ireland, is the operator of the website.

When you visit one of our websites which incorporate YouTube, a connection is established to YouTube servers and the YouTube server receives information about which of our sites you have visited.

Furthermore, YouTube can store several types of cookies on your terminal device or use comparable recognition technologies (e.g. device fingerprinting). This allows YouTube to receive information about visitors of the website. These details are used to gather video statistics, enhance user friendliness and prevent fraud attempts, amongst other things.

If you are logged in to your YouTube account, you enable YouTube to connect your surfing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

Using YouTube aims at making our online services appealing. This represents a legitimate interest in accordance with Article 6(1)(f) of GDPR. If a corresponding consent has been requested, processing only takes places based on GDPR Article 6(1)(f); consent can be withdrawn at any time.

Further information about the usage of user data can be found in YouTube’s Privacy Policy retrievable at:

Google DoubleClick

DoubleClick by Google is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). DoubleClick by Google uses cookies to present relevant advertisements to you. A pseudonym identification number (ID) is assigned to your browser in order to see which advertisements have appeared on your browser and which ones were opened. These cookies do not contain personal data. Using DoubleClick cookies allows Goole and its partner websites only to place advertisements based on previous visits to our or other websites on the Internet. Google transfers the information generated by the cookies to and stores them on a server in the United States for evaluation purposes. Google respects the data protection provisions contained in the Privacy Shield agreement and is registered with the Privacy Shield programme of the US Department of Commerce. Data transfer by Google to third parties only takes place based on legal provisions or as part of commissioned data processing. Under no circumstances will Google link your data to other data collected by Google. By using our websites, you consent to the processing of data collected about you by Google and to the above-mentioned way of data processing and the specified purpose. You can prevent cookie storage by adjusting the settings of your browser software. However, we would like to inform you that in doing so, you might not be able to make full use of all functionalities of our websites. Moreover, you can prevent the collection and transfer to Google of data generated by cookies and relating to your website usage at the following link:

Privacy Policy Alterations

Trenkwalder Learning GmbH reserves the right to update this policy if required to adjust it to changes regarding the website’s content or general legislative changes.

Privacy Policy as of July 2020