General Terms and Conditions
trenkwalder-learning.com GmbH takes informational security and protecting your personal data very seriously. That is why we guarantee the security and protection of all your personal information and strict compliance with all provisions of the German Federal Data Protection Act (BDSG) and the Teleservice Data Protection Act (TDDSG).
The following will provide you with an overview of the instances in and purposes for which your information is collected while visiting our website.
trenkwalder-learning.com GmbH is the operator of the website “trenkwalder-learning.com” on which users can learn languages using a simple and innovative method. The users can also subscribe to a newsletter published by trenkwalder-learning.com GmbH to stay up to date on new content and products.
trenkwalder-learning.com puts a strong emphasis on handling the personal data (that is any information on personal or material circumstances) of the platform’s users (“users”) carefully and responsibly. Some of the information processed, e.g. while using the platform or subscribing to the newsletter, will be personal data. For the platform’s purposes, trenkwalder-learning.com operates the technical infrastructure and also collects, processes and uses personal user information.
Mode, Extent and Purpose of Collecting and Using Personal Data
Basically, you can use our website without any personal data being collected. If you register for one of our products, we need your personal data, though. Initially, we only use personal data you actively provide, which is in particular information provided during the registration process necessary to perform the contract. This includes particularly your first and last name, your address, your email address and information required for billing.
We use the data that you have provided for the purpose of fulfilling and processing your order.
In addition, trenkwalder-learning.com will store information which results from written communication or communication over the phone, including in particular names and contact information submitted and the date and purpose of the contact. We will process personal data submitted by you at our website solely for the purpose of that particular instance of collecting data.
Personal data which has been collected at our website will be transmitted to third parties only if and to the extent necessary and required for fulfilling the respective purpose. Notwithstanding this, a transmission to state institutions and authorities entitled to receive such information will only be carried out within the scope of the relevant laws or if we are obliged to transmit such data due to a judicial ruling. Your personal data will be erased as soon as they are no longer required for the fulfilment of the purpose of their storage but no later than upon complete contract implementation and after the expiry of the fiscal and commercial regulations.
Security of Your Personal Data
trenkwalder-learning.com GmbH protects your personal data from unauthorised access, use or disclosure. If security-relevant personal information such as account information is transmitted, it will be protected by “Secure Socket Layer (SSL)” encryption. Furthermore, trenkwalder-learning.com GmbH stores your personal data within a controlled, secure server environment protected from unauthorised access or disclosure.
We collect usage data solely for statistical purposes to be able to improve our website and make it even more attractive. Usage data includes e.g. date and time of your access or the previous website from which you have accessed our website. The collection of usage data takes place in anonymised from; if necessary, user profiles using pseudonyms are generated unless you object to the collection and storage of usage data for creating user profiles. The collection and storage of usage data is always carried out in anonymised or pseudomised form and allows no conclusions about you as a natural person.
At no time has trenkwalder-learning.com access to credit card information. Payment by credit card is made via our payment provider PAYONE. Credit card information provided on trenkwalder-learning.com is received by PAYONE directly and in encrypted form. PAYONE is PCI DSS certified and thus meets the strictest requirements for secure credit card data handling and storage.
When paying by direct debit, payment is processed by the payment service provider PAYONE. No payment information will be stored on the servers of trenkwalder-learning.com.
Right of Information
In accordance with the Federal Data Protection Act, you have the right to be provided with information free of charge relating to your stored data and, where applicable, a right to have those data corrected, blocked or erased. You can direct this request in writing to trenkwalder-learning.com GmbH, Fernroder Staße 9, 30161 Hannover or via email to info(at)trenkwalder-learning.com.
Marketing and Advertising Purposes
We will only use your personal data provided on our website for marketing or advertising purposes on condition that you have given your permission for doing so or to the extent permissible by law.
Beyond that, you can object to the use of your personal data for marketing or advertising purposes at any time by sending an informal notification to trenkwalder-learning.com GmbH, Fernroder Staße 9, 30161 Hannover or via the trenkwalder-learning.com Service Team.
In case you have subscribed to the newsletter, your email address will be used for separate advertising purposes for these product areas until you unsubscribe from the newsletter. Unsubscribing is possible at any time without incurring any costs other than the transmission costs at standard rates.
To make visiting our website more attractive and to enable the use of certain functionalities, we use so-called cookies on several pages. These are small text files which are stored on your device. Some of the cookies used by our website will be erased automatically after your visit ends, i.e. when you close your browser (session cookies). Other cookies remain on your device and enable us, or our partner companies, to recognize your browser when you return (persistent cookies). You can adjust your browser in such a way that you will be informed about the storing of cookies, so you can either decide on a case-by-case basis to accept or reject a specific cookie or reject acceptance of cookies in general. If cookies are not accepted, functionality of our website may be restricted.
Google Analytics with the “anonymize IP” extension
If you do not want us to transmit information about your visit to our website to Google Analytics, you can install a “deactivation add-on” for your browser. In addition, we have chosen settings that cause Google Analytics to delete the final part of our visitors’ IP addresses. That way, we do not acquire personally identifiable data.
This information is only passed on to us in the form of cumulated data which reflects trends in the general website and internet use; thus, it is not personal. Since no personal information of visitors of our website is passed on to Omniture, it is not possible to associate, combine or link anonymous information with your data. If you do not want Omniture (or any of its affiliates) to collect and analyse session data of your visit, you can opt out of tracking via 2o7.net cookie (“opt-out”): www.omniture.com/de/privacy/product
Generating Pseudonymous Usage Profiles for Web Analysis (Adform)
Information about Learning Progress (Training Information)
While using the online platform trenkwalder-learning.com, information about you is stored which is collected and stored in the course of the language learning trainings to enable you to make optimal use of the product. This information includes data relating to the respective user behaviour as well as the number of trainings completed and the respective level of progress. Furthermore, the trainings marked as favourites and the evaluation of correct and incorrect exercises are identified.This information is supposed to provide you as the user with an orientation regarding your learning progress to improve further studying and allow for a customised learning experience.
trenkwalder-learning.com GmbH points to the fact that its website www.trenkwalder-learning.com uses programmes of the Facebook network. These programmes that do not originate with us, so-called plug-ins by the Facebook social network, are identified by either the Facebook logo or a “Like” on the websites of trenkwalder-learning.com GmbH. These plug-ins are programmes of and links to the associated website. If you use such a plug-in, the browser will set up a connection with the Facebook server, transmitting the plug-in’s content to this server where it initially will be made visible and subsequently integrated into the website.
trenkwalder-learning.com GmbH reserves the right to update this policy if required to adjust it to changes regarding the website’s content or general legislative changes.
PUBLIC PROCEDURE REGISTER PAPAGEI.COM GMBH
1. Responsible body
2. Management and responsible for data processing
Dr Michaela Meier
3. Address of responsible body
Fernroder Straße 9, 30161 Hannover
4. Reason for data collection, data processing and data use
As a provider in the field of online language education, trenkwalder-learning.com GmbH collects, processes and/or uses personal data among other things for prospective customer and customer administration, order management and personnel data management. The data collection, data processing and data use are carried out in the course of business activities for the purposes mentioned above.
5. Description of the group of persons concerned and the data or data categories in question
Customer data, personnel and applicant data, information from suppliers, dealers and service providers, information from cooperation and distribution partners
6. Possible recipients of information or recipient categories
Public authorities if there are legal provisions of priority, commissioned data processors (external contractors in accordance with § 11 BDSG), cooperation and distribution partners
7. Standard period for the erasure of data
Erasure of data takes place within the required periods of retention with respect to the specific purposes of data collection.
8. Planned data transmission to third countries
No personal data is transferred to third countries. When any transfer of data to third countries is necessary, it will only occur in accordance with the rules of admissibility as laid down in §§ 4b and 4c BDSG.
9. Statement regarding measures according to § 9 BDSG
An IT security concept is in effect.